SHIPPING & TRACKING

We source our inventory from several suppliers within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that all of our products ship from. Due to the overseas location of our fulfillment center, please allow for up to 1-3 weeks for shipping and up to 3-4 weeks if the order is international. 

Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or back ordered. Rest assured, any shipping delays will be communicated.

Please expect to wait up to 60 days* for Countries like Brazil with a slower postal system.

Please also be aware that the postage time does not include handling and processing the prior shipment.


*Based off previous orders and postal office estimations

 

HOW IS SHIPPING CALCULATED?

 

Shipping costs are determined by the weight of the items purchased. 

 

HOW DO I CHECK THE STATUS OF MY ORDER?

 

Just click on "Track My Order" on the top menu on GeekyFandom.com to find the real-time update of your shipment. We will also be updating you via Email regarding the status of your Order so make sure that you've added GeekyFandom.com to your Email contacts - After all We're friends, Aren't We?

 

WHERE IS MY TRACKING NUMBER?

 

You will receive an e-mail with all your required tracking numbers once your items have been shipped. Handling and processing your order often takes 1-2 days but may take up to 5 days on a busy week.


Please feel free to contact us via the blue "Message Us" messenger button located on the bottom right of your web page to check the status of your order.


You may also e-mail us at info@GeekyFandom.com

 

WHY DO I HAVE MULTIPLE TRACKING NUMBERS?

 

Here at GeekyFandom, we carry products that ship from different warehouses and locations. If you've ordered multiple products it is likely your items will have separate tracking numbers and will arrive within a few days of each other. 


Please be sure to check the status of each delivery for more information!

 

I NEED EXPRESS SHIPPING

 

If you require express shipping for an item, please contact us at info@GeekyFandom.com with the following information:


Product Title

Intended Postal Address

We will reply with a quote as quickly as possible.


 

WHERE IS MY ORDER BEING SENT FROM?

 

We source our inventory from several locations within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that all of our products ship from. 

 

MY PARCEL ARRIVED BUT I'M MISSING ONE OF MY ITEMS!

 

No stress! This is normal and your remaining items are on its way. Here at GeekyFandom, we carry products that might ship from different warehouses and locations to fulfill your entire order. If you've ordered multiple products it is likely your items will arrive within a few days of each other.


You may have received multiple tracking numbers. Please be sure to check the status of each delivery for more information!

 

WILL THERE BE TAXES/DUTIES ON MY PRODUCT?

 

Due to the small stated value amounts entered by our fulfillment center, it is not often that our customers receive duty/extra charges upon import. With that said every country reserves the right to charge tax on any imports, which is entirely out of our control. 

In the rare event, a charge occurs, customers are 100% responsible for all taxes, duties or tariffs if applied by your local customs. Note that, the taxes, duties, or tariffs are not part of the shipping charges. It is not charged by us nor your post office. It is charged by your countries customs department. For an exact costs of these fees you should see your local post office or customs office. We will not responsible for such expenses under any circumstances.

 

BACKORDERS?

 

Sometimes an item is so popular it gets snagged up before we know it!  Don't worry we promise to get it to you as soon as possible! We know the anticipation of your new items arriving is exciting and we very much appreciate your patience! 

If the item is back-ordered longer than two weeks, a refund can be issued upon request to info@GeekyFandom.com.

 

WHICH COUNTRIES DO YOU SHIP TO?

 

We ship to the United States, Canada, United Kingdom, Australia, Germany, France, Korea, Switzerland, Hungary, Italy, Luxembourg, Poland, Finland, Ireland, Belgium, Israel, and New Zealand! 

 

ORDERS WITH INCORRECT ADDRESS INFORMATION

 

Once your order has been submitted it can no longer be modified. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Quick! Take a glance or two and double check your address is right. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!

 

LOST, STOLEN OR UNDELIVERED PACKAGES

 

PLEASE NOTE that we are NOT responsible for lost, stolen or undelivered packages. ALL LOST, STOLEN OR RETURNED packages are the responsibility of the buyer. In the rare event of a mail carrier failure, please contact your local carrier directly with any questions or concerns.

 

WHY IS MY TRACKING NUMBER NOT UPDATING ONLINE?

 

Since we are working with an overseas fulfillment center please allow 4-7 days for your tracking number to be updated in their system once your shipping confirmation email is received. 

Please be assured that once your tracking number is sent to you, your order has in fact shipped. Some tracking numbers may display that your order is not found or is still in Asia even when it is well on its way to you, this is because Asia is one of the largest International postal hubs and updating their tracking systems can take time.