Payments And Returns

WHAT IS OUR RETURN POLICY

We love what we do and we want you to love your items! If the product isn't used and is in its original packaging, unworn, with no visible wear, smells, or animal hair may be returned within 60 days after arrival for a Full RefundExchanges and returns cannot be done for international orders or sale items

Please note all shipping costs are non-refundable and customers are responsible for return shipping. 

Our policy lasts 60 days. If 60 days have gone by since your goods have been delivered, unfortunately, we can’t offer you a refund of any kind.

To be eligible for a return, your item must be unused and in the same condition as received. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Once we receive returned packages they are inspected & will be processed within 3-6 business days. You will then be given a refund of the amount of the item at the time of purchase minus shipping charges. We are not responsible for any shipping costs, the customer is responsible for all shipping costs. All denied returns or returns received after 60 days will be donated to charity.

 

HOW DO I RETURN MY ORDER?

 

To return, please mail your items to: 

Name: Thomas Mathew

Address: B-187 Vivek Vihar Phase-1, New Delhi, India

Post Code: 110095

 

Your order number must be notated in the package.

Customers are responsible for return shipping. Shipping costs are non-refundable.

Once we receive returned packages they are inspected & will be processed within 3-6 business days. You will then be given a refund of the amount of the item at the time of purchase minus shipping charges. All denied returns will be donated to charity if not claimed within 30 days.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance.

 

DAMAGED OR INCORRECT PRODUCTS

 

If you receive a damaged item you must notify us within 3 days of receipt at info@GeekyFandom.com for a replacement item or a refund to be issued. Also send photos of damaged items and packaging it arrived in. (USPS requires this to file a claim). It is the customers' responsibility to inspect all deliveries within 3 business days of receipt. Any damages resulting in customer cutting package with scissors will not be replaced. 

Accidents happen! If you have received an incorrect item in your order please contact us at info@GeekyFandom.com so we can get a replacement package out to you as soon as possible!

 

SALE ITEMS

 

Sale items are all FINAL SALE & cannot be returned or exchanged. 

 

HOW DO I EXCHANGE MY ORDER?

 

We only exchange items if they are not defective or damaged. Otherwise, we are more then happy to accept a return (please see "Return" FAQ for instructions) and you can place an order for the new item you would like on our website. 

If your item qualifies for an exchange please email us at info@GeekyFandom.com

 

 

We accept both Paypal and all major Credit Cards: American Express, Visa, and MasterCard.  When you view your card/bank statement the transaction will appear as: MCVE for all transactions. 

 

WHEN AM I CHARGED FOR MY ORDER?

 

To get your items packed and out to you as soon as possible, your credit card is charged when you place an order. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!

 

SALES TAX

 

All taxes are Included in our pricing.

 

WHAT CURRENCY ARE YOUR PRICES STATED IN?

 

All products are listed according to the visitor's IP address. Some really clever wizardry tell us about your country and we try to show you prices in your local currency at the most current exchange rate. You can always select USD from the top-right dropdown menu to check the originally listed price of the product.

 

IS THIS SITE SAFE AND SECURE?

 

Yes! We love you and want to keep you and your personal information safe. The solution to this problem is to encrypt your sensitive data for transmission.  Secure Sockets Layer (SSL) was created for this very purpose. SSL uses a complex system of key exchanges between your browser and the server you are communicating with in order to encrypt and protect your data. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.